Support

Need a hand with Koshi? We're a small team and we read every message.

Subscriptions and billing

Koshi Plus is purchased through your Apple ID, so Apple handles all payments. To change or cancel it, open the Settings app on your device, tap your name, then Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

Restoring a purchase

Reinstalled the app or moved to a new device? Open the Grown-ups area in Koshi and tap “Restore purchases”. Make sure you're signed in with the same Apple ID that bought the subscription.

Screen time and wind-down

Daily limits and the bedtime wind-down live in the Grown-ups area, behind the parental gate. These settings are stored on the device only, so set them on each device your child uses.

Something isn't loading

Koshi streams most of its content, so check the internet connection first. If the app says it's waking up, give it a minute and try again. Stories you've downloaded keep working offline.

Deleting data

Deleting a kid profile in the app removes it. To ask us to delete anything stored on our servers, email us at the address above. More detail is in the Privacy Policy.